Job Details

Responsible for maintaining a safe and secure environment for guests and employees by patrolling, monitoring premises and personnel. Will also greet guests, help them to their room, provide local information on transportation and nearby restaurants, assist with luggage storage, and overall, providing excellent guest service. The security officer may be asked and assigned other work due to business needs.

Job Responsibilities

• Reports to the Front Office Manager
• Patrols buildings and property including lobbies, corridors, and public rooms, examining doors, windows and gates to assure they are secure. Also patrols parking area, adjacent businesses, and entire city block surrounding the hotel.
• Maintains contact with supervisor during patrols
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked, and reports findings to appropriate department personnel
• Ensures safety rules are posted and enforced across the hotel
• Inspects premises for irregularities, such as signs of intrusion
• Examines Fire Alarm systems for operational status and examines fire extinguishers and other safety equipment for serviceability. Reports irregularities and hazards to appropriate department personnel.
• Responds to alarms and investigates disturbances, complaints, thefts, vandalisms, and accidents
• Maintains accurate security log during shift
• Monitors all building entrance
• Warns or ejects troublemakers, or unauthorized persons
• Notifies management and staff of presence of persons with questionable purpose
• Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Communicate services and amenities of the hotel to guests
• Meet with FOM/Supervisor daily to review assignments and priorities.
• Communicate with prior shift's Security Officers to review all follow-up items.
• Answer department telephone within 3 rings, correct greeting, and proper etiquette.
• Take and relay messages accurately, completely, and promptly.
• You may be asked to perform special projects and other responsibilities as assigned, participate in hotel committees, MOD programs and task force assignments

Our expectations from you

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Job Requirements

Education: One to two years of post-high school education.

Experience: 1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.

Skills & Abilities:

• Prior security training and experience; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Prior security training and experience in the hotel industry preferred.
• Candidate must have CPR, First Aid and TAPs Certification within 90 days of employment.
• Candidate must have knowledge of basic security and emergency prevention procedures
• Strong verbal and written communication skills, customer service experience, and observing situations and competent with decision making
• Must be able to use radios and phones and work with minimal supervision
• Must be able to sustain composure, remain calm, and possess a positive attitude
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed, and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must be able to read, write, and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Abide by payroll policies, procedures and rules of conduct as stated in the employee handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: Must understanding that the hotel business functions 24/7 and nights, weekends, overnight and holiday work will be required.